Wi-Fi & connectivity

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6196530227
Reel Rookie

Can't connect to new internet

Roku is register with old internet which is no longer available, I don't have my remote to connect to new internet and my app can't connect to Roku because of it, what can I do?!?! Roku Premiere (4620 series) 

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3 REPLIES 3
renojim
Community Streaming Expert

Re: Can't connect to new internet

You can either configure your new Wi-Fi to match your old (same SSID/network name and password) or get a new remote.  You can't use any app as a remote until the Roku is connected to your network.  Your 4620 will work with any universal remote that supports Roku devices.

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reginacraft
Reel Rookie

Re: Can't connect to new internet

Why can't I connect to my new Wi-Fi?
 
 
Sometimes, restarting your modem or router will reset your network and the issue magically disappears. Check network configuration: Next, check your wireless network configuration. Many routers today use dual-band technology to extend the router's range and Wi-Fi speeds.
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6196530227
Reel Rookie

Re: Can't connect to new internet

Thank you, I found my remotes, but now I have to download everything again...Bummer!!!

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