Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Can't connect new device to wireless

Bought another Roku Express and can't connect to new wireless network.  Changed pw and can log into my account.  Is there anyone I can call or text for support?

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Community Streaming Expert

Re: Can't connect new device to wireless

First, do you already have one Roku connected to the WiFi? This would potentially eliminate a setting problem on your router. What happens exactly? Can you see the SSID but cannot connect, or is the SSID not even listed? Who is your ISP (a cable company)? Any error message? There are some settings in certain cable modems that cause issues with some Roku devices. 


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