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dp5338
Newbie
‎02-10-2021 05:15 AM

Brand new Roku Ultra not staying connected in wired confuguration

Does anyone have any solutions to a new (2020 model) Roku ultra, hardwired, that keeps producing a black screen and the buffering wheel, or just drops the stream altogether?  I have plenty of download bandwidth (400 mbs). 

I've rebooted the device and it continues to do it.  Any suggestions?

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renojim
Community Streaming Expert
‎02-10-2021 11:58 AM

Re: Brand new Roku Ultra not staying connected in wired confuguration

Wired should be rock solid, so I'd suspect a bad cable or input on your router.  Try changing things around.  You may not want to use Wi-Fi, but that's always an option.

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