Wi-Fi & connectivity

[ReiDawg11221]

Currently keep coming back to the white “Pair Your remote” screen and have a blinking green light on the remote. Can’t seem to find a way to connect to roku through my phone. Just bought it from someone today. It hasn’t been connected to Wi-Fi yet because I didn’t get there. TV does support it. Is there a way to reset a remote? To start over that pairing process? Thanks.

TLDR: Title says it really.

[renojim]

What's the model number written on the device somewhere?  If it's a stick that plugs directly into an HDMI port without the need for an HDMI cable then it may require the "long range wireless receiver" or whatever Roku calls it these days.  If it's a stick and you didn't get an USB cable with a bump in it then you may have to order the appropriate cable.

Your phone will be useless until it's connected to your network.

[ReiDawg11221]

Hi, thanks for getting back to me. 
It’s a stick that comes with the HDMI port attached. 
the number I see:

SN:21399F316608

[renojim]

There should be a 4 digit model number followed by X or R on it.  I'm guessing it's one of the sticks that requires the USB cable with wireless receiver (I edited my post since I misspoke).  Knowing the model number would verify this.