Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Apps saying network issue but network connection is excellent

I've had my Roku Express for 6 months without an issue, then out of nowhere, all my apps are having connection issues. When I go to check the connection, it says I have excellent connection. I've tried restarting the roku, forgetting and resigning in to my wifi and checking for updates with no success. The router is on the other side of the wall and I have a Roku TV elsewhere in my house that works absolutely fine. This issue is happening across all apps so I would think this would be an issue with Roku and not the apps, especially since the same apps work fine on my Roku TV. 

Community Streaming Expert

Re: Apps saying network issue but network connection is excellent

While it is certainly possible that something has failed in your Roku unit, odds are it's just an internet connection problem.  It's quite possible for one Roku to need to reconnect to your network while others have no problems.

Here's what has worked for me.

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reel Rookie

Re: Apps saying network issue but network connection is excellent

I am having an issue in which I get the message that there is a network connection issue. However, the voice continues, but not the video. I have tried all of the steps you suggest. I have restarted router, Roku, and streaming app. Any other suggestions?

0 Kudos