Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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RonstaR
Reel Rookie

Always Poor Connection Always Restarting Modem and Router after and during Roku Use Only

Roku Express 3900X Software 10.5.0 build 4208-51

 

I have tried everything other than getting a new cut the cord device,  I love the Roku Interface, been using it for about 2-3 years now maybe longer.  However over the past 2-3 months, While watching netflix on it, I constantly get poor signal or lost signal.  My router and Modem are 5 feet away from each other tops.  While I can't connect an Ethernet to the device, I thought about upgrading the roku to the ethernet supported setup, I just dont have space to run another ethernet to it.  I use my router hardwired for other devices, and I really am not trying to run more wires.  I have reset the modem and router endless amounts of time.  I tried changing channels on the router which nothing changes the poor signal that the roku is receiving.  Im hoping to find a solution before I purchase another device.  Overall im happy with the roku, minimized ad's over a firestick,, but im leaning towards chromecast with google tv.  Hoping for a solution but the annoyance is running thin.  I dont rush to replace a problem, unless I have tried everything to solve the problem.  This is the last stop, hopefully someone here can help.  I see similar problems, with tutorials of everything I have done.  Is my roku just dying?

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2 REPLIES 2
renojim
Community Streaming Expert

Re: Always Poor Connection Always Restarting Modem and Router after and during Roku Use Only

I think you've tried just about everything.  You could try checking its connection to a phone's hotspot just to see if it looks like it gets a stronger signal, but I'm not sure what that would tell you.  I had a different model die where its Wi-Fi reception was just horrible.  It works if it's within a few feet of the router, but it can barely receive a Wi-Fi remote from across the room.  It works slightly better on some Wi-Fi channels than others, but I've given up on it.  I tend to treat the Express models as disposable and use the models with Ethernet jacks whenever possible.

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RonstaR
Reel Rookie

Re: Always Poor Connection Always Restarting Modem and Router after and during Roku Use Only

Yea I thought about getting the Ethernet set up version as well.  I personally am trying to "cut the cord" and not having to run an Ethernet cord, as it defeats the purpose.  I could run it, but then I'd have to unplug something that should have a higher priority over it than say a Roku Stick.  Just a bummer, one thing I did do, was I changed the channel on my router to a different net work channel, and haven't had any drops yet.  So hopefully it'll last longer.  I am moving soon, and my house is going to be wired through and through with Ethernet and fiber as I have always ran pretty much off internet.  Debating about the Google Stick with Chrome cast option, but I personally just like the Roku interface so much more. Its just not as bloat-y and the Roku never seems sluggish moving through the Menu.  The Fire-sticks are just sooo slow and so many ad's that navigating it through is horrible in my experience.  and the Remote is just atrocious.

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