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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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s_madrid91
Newbie
‎09-24-2021 07:34 AM

All roku devices have stopped working in my home and other family members homes

Just lately it seems that all my roku devices and family members in other households are not connecting to internet. I have done multiple modem restarts in attempt to fix these issues but have realized that it is an issue on Rokus side. I know this because my smart TVs which is lg connects without any issue. What can be done about this issue as I also have restarted roku using setting options within roku. Nothing seems to be resolving these issues. Sometimes the rokus will connect but then they kick you out and say not connected.

4 REPLIES 4
klipklop
Reel Rookie
‎09-24-2021 07:44 AM

Re: All roku devices have stopped working in my home and other family members homes

I am having same issue.

makaiguy
Community Streaming Expert
‎09-24-2021 07:47 AM

Re: All roku devices have stopped working in my home and other family members homes

Do you have Xfinity as your internet provider, by any chance? If so, your problem may have been caused by a recent update to many Xfinity-supplied routers:

Xfinity users report the router configuration needs to be switched from g/n security back to b/g/n security. If you don't have access to your router settings, you may have to request Xfinity to do this for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
klipklop
Reel Rookie
‎09-24-2021 08:00 AM

Re: All roku devices have stopped working in my home and other family members homes

Re: Error code 14.30 But Internet Connection Strong and Working

I saw this 'Note: Roku Express and Roku Premiere/Premiere+ (3920/3921) models support only 802.11 wireless b/g/n networks (the 2.4GHz band). 

This is working for me 

 

I checked my XFi app for my router settings and it was not set to b/g/n , it was set to g/n. When I changed it, I was able to connect to wifi, no problem.

Below is where I found the settings in the Xfi app.

Go to the Connect tab. Select See Network. Select Advanced Settings. Select 2.4 and 5 GHz WiFi.

View solution in original post

 
 
Ginger100
Newbie
‎09-24-2021 09:33 AM

Re: All roku devices have stopped working in my home and other family members homes

I am having the same issues 

my fire stick works but both Rokus will not connect 

I’m not buying another Roku