This morning my Roku lost connection. When I rebooted the device, it still will not connect, but my remote also is not working suddenly. I changed the batteries and tried to connect again and nothing. So now I have a frozen roku screen, not connected to WiFi, and a remote that will connect to the streaming stick. I did download the app but the device is not showing up to add, probably because it’s not connected. Any advice?
Do you have Xfinity as your internet provider? If so, your problem may have been caused by a recent update to many Xfinity-supplied routers:
Xfinity users report the router configuration needs to be switched back to b/g/n security. If you don't have access to your router settings, you may have to request Xfinity to do this for you.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
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