Wi-Fi & connectivity

[jlec907]

Having an issue with all of my streaming apps. They will either go to a loading circle or have a temporary grainyness to them. I have been through 3 different modem and routers, and my ISP has replaced the line from the telephone pole to the modem thinking it was a problem on their end. Currently have an ASUS RT-AX82U with 5 and 2.4 ghz SSIDs. The Ultra is on the 5Ghz SSID. I tried hardwired as well. Fair play is turned off. This is an issue on all the Roku devices in my house, but the Ultra is the main one used and the Disney plus app is the most notable.

-Roku device model: 4662RW - Roku Ultra LT
-serial number: YJ003S253846
-device ID: 046083253846
-software OS/version (these can all be found in Settings > System > About): 10.5.0 build 4208-46
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button): Disney Plus Version 1.17 build 2021120900
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times): 46-006-922
-steps to reproduce the issue you are seeing: Open Disney Plus. Find content. Play Content

[jlec907]

I should add I also factory reset this ultra with the same results.

[makaiguy]

Settings > Network > About > Check connection

After this completes what does the About screen show is the Internet download speed?

Minimum download speeds recommended by Netflix:
Standard definition (SD) - 3mbps
High definition (HD) - 5mbps
4K/Ultra HD (UHD) - 25mbps

Channels with less compression than Netflix (especially live action programs like sports) may need higher speeds to avoid buffering.

[jlec907]

Good (21 Mbps)