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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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zdcobb87
Newbie
‎05-25-2021 01:06 PM

All 4 of my devices stopped working - no internet connection

All four of my devices stopped working at the same time. My remote will only control the tv power and volume. I went into the remote app and it says all four do not have internet connection. ( My connection is fine and just as fast as ever.) Can't even get into Roku to test connection. I unplugged them and plugged them back in

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AvsGunnar
Community Streaming Expert
‎05-25-2021 09:17 PM

Re: All 4 of my devices stopped working all of a sudden.

First step is to restart both your router/modem and your Roku devices.  If the reset of the router does not work, then you will have to verify that the router's Wireless Settings (most likely Wireless Channel assignment is not properly configured or is configured to Auto Selection/Auto.)

2.4 ghz band (channels 1-11 with 1, 6, and 11 as default preferred, bandwidth 20mhz, mode/protocol g/n)

5.0 ghz band (channels 36-48 or 149-161, bandwidth 20mhz or 20/40, mode/protocol n/ac)

Post back if you need more help.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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