Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Reel Rookie

All 3 of our Roku devices stopped working!

This is ridiculous I also have xfinity internet and my roku devices won’t connect to my network. This happened before but some miraculous  phone call to roku fixed it. This time I called and it did not fix plus when roku called me back the number came back as telemarketer!  I think Roku should replace our devices .?It’s all I have for Tv with All my subscriptions too. They really need to replace

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Retired Moderator

Re: All 3 of our Roku devices stopped working!

Hi @Mariecantwell

Thanks for reaching out here in the Community!

Since your internet service provider is Xfinity, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Let us know how it goes.

All the best,

Kariza D.
Roku Forum Moderator
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