Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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zzzyxxx
Reel Rookie

4 roku devices: 1 working properly and other 3 not able to access network box and/or internet.

**3-3-2022:  3 devices stopped streaming.**     

[1] roku-onn tv (c251x / 10.5.0 build 4210-ce) ; [2]roku tv 7120x   (10.5.0-build 4208-04) ; [3] roku-tcl tv (4200x-roku 3 / 10.5.0-build 4208-04)                                               

The still working device is Roku 4630x.

the onn tv (not working) and roku 4630x (working) are both connected to the network box via ethernet.

[2] (not working) will access network box via Mesh (wirelessly)  but not wired.   Even when connecting to Mesh wirelessly it will then NOT access internet.

Solutions ???

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RokuKariza-D
Roku Guru

Re: 4 roku devices: 1 working properly and other 3 not able to access network box and/or internet.

Hello @zzzyxxx

Thanks for reaching out here in the Community!

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router. Please let us know as well who is your internet service provider.

Keep us posted.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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AvsGunnar
Community Streaming Expert

Re: 4 roku devices: 1 working properly and other 3 not able to access network box and/or internet.

@zzzyxxx 

What is the router model number and who is ISP (internet service provider)?

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You have a two-fold issue going here (wired and wireless).

--Wired--

1. On the wired Onn RokuTV, are you seeing both an IP address and an Ethernet MAC address showing?  (Settings..System..About or Settings..Network..About)

2. Is this "network box" a switch or a router?

3. "101" ethernet troubleshooting (unplug all ethernet connections and restart router and all access points).  Try switching ethernet cables around between devices at both the router and device location.

--Wireless---

Becasue you have a Mesh System, the router is automatically trying to place your device on the best band that is sees fit (either the 2.4 ghz band or the 5ghz band).  Normally, these are configured to first try the 5ghz band.  Failing that, it will seek the 2.4 ghz band.

1. First, restart the router again.

2. Login to your router and verify that the Wireless settings are reflected as follows...

On the 2.4 ghz band--> Radio is ON, and SSID(network name) is ON/Broadcasting, Mode/Protocol is set to b/g/n, and Channel Width/Bandwidth is set to 20mhz.  You should also verify that you are using a Wireless Channel between 1 and 11 with 1, 6, or 11 preferably.  Here, Auto setting is usually fine, but in troubleshooting, best to manually assign a Channel)

On the 5ghz band-->Radio is ON, and SSID(network name) is ON/Broadcasting, Mode/Protocol set to N/AC or N/AC/AX, Channel Width set to 20mhz or 20/40mhz.  Here, you will want to assign a Wireless Channel of either 36-48 or 149-161, and not use AUTO.  If using Auto, chance that router is using a DFS channel (52-140) that Roku cannot see or use.  If your router allows, you can also disable the "Use DFS Channels" settings and then freely choose Auto after troubleshooting.

Restart both your Router and Roku after making all the necessary changes.

----

Additionally, if a mobile hotspot is available to you, see if you can get all the devices (the working and the non-working) to connect to the 2.4ghz band of the hotspot.  Then try the 5ghz hotspot.

Try the above and report back with your info and findings.  Plenty of other things to check but lets start relatively simple.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102