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MIbooknut
Newbie

4-month old Roku Express 4K+ has become unoperational.

My tv screen tells me to check my internet connection and will not bring up a Roku screen.  It will not connect to the internet despite also trying to install it on 3 other tv's...one being right next to the router...that also have operational Rokus (Ultra, Streaming Stick 4K & Premiere) on them.  I purchased a new HDMI cable, tried performing a factory reset and restarted my router.  None of these steps have been successful and the Best Buy Geek Squad does not repair them.  Any other suggestions are greatly appreciated. Thanks!

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1 REPLY 1
RokuTakashi
Community Moderator
Community Moderator

Re: 4-month old Roku Express 4K+ has become unoperational.

Hi @MIbooknut,

A warm greetings here in the Roku Community!

We appreciate you for letting us know about this. Rest assured that we'll assist you with this. Kindly be advised that we have passed along your information and concern to the Support team. They will reach out to you and assist you further regarding this. We advise you to keep an eye out for your email since they'll contact you from thereon.

Once again, we appreciate you bringing this to us and allowing us to assist you.

All the best,
Kash

Takashi O.
Roku Community Moderator
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