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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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secret_89
Level 7
‎09-23-2021 05:51 PM

2 Rokus won’t connect to WiFi

I have a Roku SE and a Roku Express both stopped working last Friday and I had a WiFi guy come out and check the 2.4 WiFi. He fixed some stuff and they still won’t connect. I moved them around and changed the cords, but they won’t connect at ALL. I’ve reset them and my WiFi and done through so many different troubleshooting methods and nothing is changing. I don’t understand at all

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makaiguy
Community Streaming Expert
‎09-23-2021 10:19 PM

Re: 2 Rokus won’t connect to WiFi

@secret_89-


Might you have Xfinity as your internet provider with an Xfinity supplies router?  If so, your problem may have been caused by a recent update to many Xfinity-supplied routers:   

Xfinity users report the router configuration needs to be switched back to b/g/n security.  If you don't have access to your router settings, you may have to request Xfinity to do this for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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