Wi-Fi & connectivity

[Crystala]

I have 2 Roku Ultras in two different rooms. One of them stopped using the internet in the middle of a show. It showed connected, yet would not show connected to the internet and gave error 016. I unplugged and replugged. I reset network connections. I tried a different network connection. I factory reset and it once again found my wifi connections and connected. It moved to the activate your Roku player screen and then gave error Not connected to the Internet Error 016. I hooked it up the power and tv cable that my working Roku is using in another room. Same issue. I checked my router settings again. Still not working. Yet my other one is working just fine. 

[makaiguy]

@Crystala+

Your problem may have been caused by an update to your router which affects some Roku models. The update changes the router's wifi connection parameters from b/g/n to g/n.  This has been reported with equipment from Comcast/Xfinity and Cox, and more recently ATT, but there may be others. 

Affected users report the Roku identifies the local network as available and rates the connection quality, but will not then connect. The fix is to switch the router configuration protocols from the g/n wifi set by the update back to b/g/n.

If you don't have access to your router's  configuration controls you may have to have your internet provider do it for you. 

Step-by-step post from @AvsGunnar for Comcast/Xfinity users: https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...

[Crystala]

On my 5G bands it can only be set to a/g/n which it is set to and is what my other roku is using just fine. I did try switching it to the 2.5 band and that is set to b/g/n but still didn’t work. 

[AvsGunnar]

@Crystala 

Did you get your Roku issues straightened out yet?  Came across this posting and noticed that you said your 5G was showing you a/g/n.

I think you may just have an additional 2.4ghz guest network enabled.

The protocols available on 2.4 ghz are a, b, g, and n.

The protocols available on 5ghz are N, AC, and AX. (AX if you have a wifi6 capable router).

The 016 error is normally a network strength issue. (Roku not detecting your wireless network or detecting weak signal.) 

If you still need help, feel free to post back with your Roku model numbers, your router model number, and your ISP. (internet service provider)

[Crystala]

For whatever reason it started working again. Left it disconnected for 24 hours. Then hooked it back up the next day and no problems. It’s most likely the device and not the network as I have two of the same models and narrowed down the problem to that one device. 

[AvsGunnar]

@Crystala 

Good to hear you narrowed down the issue.