Using your smart home devices

Learn to set up your smart devices in your Roku house. Discover how to use Roku with your home assistant, find troubleshooting tips, and get community advice.
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Cjohns910910
Channel Surfer

Re: Wireless Doorbell Won't Record Videos Or Pictures Manually

@RokuArjiemar 

Thanks for your lengthy reply but I never said I couldn't get my camera to record anything. I said when I press the camera or record icon this message pops up

"Turn on access to your Storage to let Roku save videos and photos to your album".

I literally have all permission checked. I have had my internet provider send a tech out here and they said my service was find. I even got a new modem and router. You all told me it could be my phone, so, I got a new phone and the same problem is still happening and no agent can tell me or the rest of the community that has this same issue how to really solve it. I have emailed you pictures since I can not post them on here because it is more than 3mb

RokuJessica-G
Community Moderator
Community Moderator

Re: Wireless Doorbell Won't Record Videos Or Pictures Manually

Hi @Cjohns910910,

We appreciate you for keeping in touch and for the extra details about this issue going on.

In this case, we will require assistance from the appropriate Roku team to conduct further investigation, and we will need your cooperation.

Please help us with the details below:

  • Log ID: From the camera, go to settings gear > support > submit log
  • The firmware version of the Roku Smart Home app
  • Brand of the device

We look forward to your responses and gathering your details. Thank you!

Best regards,
Jess

Jessica G.
Roku Community Moderator
0 Kudos
EdBone
Channel Surfer

Re: Wireless Doorbell Won't Record Videos Or Pictures Manually

Having the same issue

0 Kudos
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