Using your smart home devices

[RokuReynan-L]

Hi, @AnglinAcres.

Thank you for your prompt response!

We understand that there's no issue with the camera. We need to have some information for our appropriate to look further into this issue. Please provide us with the necessary details for them to look into this issue.

We'll wait for your response.

Thanks,
The Roku Community Team

[NOBeck]

Mine says "Gailed to connect.  Please check your Mobile internet connection Error code 1003.   I usally view it on my husbands phone, my phone and our computer.  Now cant view on any platform  ** Camera Door Bell ** 

[NOBeck]

Same as of 3/7/2025.  My phone says "Error code 1003" Failed to connect.  Please check your Mobile Internet connection. (My phone has NEVER had a problem.. I have it connected to my wifi at home, but when I am at work - then I use my phone service .. never a problem)  We are T-Mobile..    Even when I try to view it on my computer.  Nothing is working now.  It chimes , but we can't view.  

[RokuReynan-L]

Welcome, @NOBeck!

Thanks for letting us know about this error message you're having with your doorbell. We're here to provide some steps you can try.

Could you please try to restart your router? If the issue persists, try updating the app. 

Please keep us posted.

Thanks,
Roku Community Team

[AnglinAcres]

No need to restart routers, but they have been and this is a waste of energy.  You aren't bothering to read what we have said, it is an issue with viewing the cameras in a browser on a PC or even a telephone/tablet.  We can only view cameras on the app now.

I am giving up on getting any decent customer service from this.  Which is incredibly sad, that is the ENTIRE reason I purchased these cameras was because I could view them from my computer browser.  

[nursesaralpn]

I did a chat with someone on this issue last friday and they know its a website issue but it dont seem like anything has been done about it yet 

[RokuReynan-L]

Hi everyone!

We appreciate you letting us know that you're having this issue with being unable to view the camera on the browser. We’d like to dig a little deeper into it.

Could you please provide us with the information we need on the accepted solution above?

We're looking forward to your response.

Thanks,
Roku Community Team

[djrichard]

Getting this issue when using a chrome browser and when using Edge browser from my laptop.

I was directed to https://cameras.roku.com/  from: https://support.roku.com/article/28486793641111 

Which brings me to https://my.roku.com/smarthome which is where I get the message "The screen you're trying to reach can't be viewed on a mobile browser".  See pic below,

Appreciate any suggestions.  Thanks!

[renojim]

There's another thread about this:

https://community.roku.com/t5/Cameras-doorbells/Can-t-view-camera-on-browser-anymore/td-p/1047413/ju...

No one ever gave the requested information, so it seems to have died.  I have the problem on one computer, but not another.  I haven't looked into what the difference between the two could be - they're both Windows 10 computers connected to the same network and use Firefox as the browser.  There's probably differences in what Windows updates have been applied and the browser versions may be different.

[djrichard]

Camera model: CS1000X

MAC address: 7C67AB0D81A5

Firmware: 7.0.0 - build 26-FD

Computer make: Lenovo

Model:  81YK00CGUS, SKU LENOVO_MT_81YK_BU_idea_FM_IdeaPad 5 15IIL05

App Browser: Chrome browser, Version 134.0.6998.167 (Official Build) (64-bit)

App Browser: Edge browser, Version 134.0.3124.85 (Official build) (64-bit)