TVs & players

[slaw720]

have 55 inch roku purchased in january serial number X02900AKNK14. tying to use iphone mobile app with headphones. when i click on headphone it tells me not availabe and cannot start. how can i tell if headphone mode is available for that tv. have older roku tv that it works great on

[RokuTakashi]

Hi, @slaw720

Welcome!

Thanks for contacting me regarding an issue with the Roku mobile app's headphones mode. I'm here to help.

As a troubleshooting step, you can uninstall and reinstall the Roku mobile app, or check the app for the latest version update.

For more guides, you can visit this support article on How to resolve an issue with Headphone Mode

Hope this helps.

Thanks,
Roku Community Team