TVs & players

[Eiren]

I have the same problem, rebooting forever 

[fastflyer]

Nothing ever gets resolved.   It's been a month now, and Roku says they are working the issue.  Obviously the design flaw is impacting a large number of people.  It is disheartening to see Roku not stand behind their product.   I believe the next step might be to file with the BBB...

[RokuJharra-Q]

@fastflyer @Eiren 

Thanks for your input! 

It looks like your Roku Express is stuck in a reboot loop, too, and our team is on it.

Please provide the device's serial number. You can usually find it on the bottom. This will help us with our ongoing investigation. 

Looking forward to your response.

Roku Community Team

[JFPower8228]

Hi I just installed Roku Ultra for my AirBNB, reboots every 5 minutes - unacceptable 

[VALISHADW]

I BOUGHT TWO ROKU DEVICES AND THEY ARE BOTH RESETING I THOUGHT IT WAS THE TELEVISION AND BOUGHT ANOTHER. I NEEDED THE TELEVISION FOR BUSINESS SO I COULD NOT WAIT FOR A SOLUTION. HOW DO I GET A REPLACEMENT?

[Sally1]

@RokuJharra-Q @I am having the same issue as well. None of the methods worked when resetting my device

[RokuJharra-Q]

@JFPower8228 @VALISHADW @Sally1 

Thanks for keeping us in the loop.

Just wanted to let you know that we're looking into this issue. Could you send us the serial number of the Roku device? You can find it on the back of the device. It'll help us out with the investigation.

Keep us posted.

Roku Community Team

[timmys]

Keeps going back to jumping roku screen w/that beeping sound. 

[RokuJharra-Q]

@timmys Thanks for keeping us posted.

Please send us the serial number of your device. You can typically find it on the bottom. This will help us out with our ongoing investigation.

Looking forward to hearing from you!

Roku Community Team

[divide8by10]

What is the status of my request?  Been almost a month now.