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ScarletTanager
Reel Rookie

free subscription with purchase not showing up on home screen

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Was supposed to get FuboTV free for 30 days, but does not show up on home screen! How do I contact someone about this?? 

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HDMIGuy
Roku Guru

Re: free subscription with purchase not showing up on home screen

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@ScarletTanager Did the company you made the purchase from give you a code or anything to redeem on the Fubo app?  The seven day free trial is from Fubo and has nothing to do with your purchase.

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renojim
Community Streaming Expert

Re: free subscription with purchase not showing up on home screen

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Did you add the app?  Search for it in the "Streaming Store" or add it from the website:

https://channelstore.roku.com/details/eb2e476440c362015da28f2f95fcec8b/fubo-watch-live-tv-and-sports

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ScarletTanager
Reel Rookie

Re: free subscription with purchase not showing up on home screen

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Got the app but only saying 7 day free trial. not the 30 day. Who do I contact? Help!

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HDMIGuy
Roku Guru

Re: free subscription with purchase not showing up on home screen

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@ScarletTanager Did the company you made the purchase from give you a code or anything to redeem on the Fubo app?  The seven day free trial is from Fubo and has nothing to do with your purchase.

ScarletTanager
Reel Rookie

Re: free subscription with purchase not showing up on home screen

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No, I asked them about it and they said I would either get it from Roku or Fubo! And trying to get ahold of them is nearly impossible. Thier chat bot is ridiculous to say the least!!!

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ScarletTanager
Reel Rookie

Re: free subscription with purchase not showing up on home screen

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Well, finally after getting a phone # from Fubo for Roku I was able to ascertain that the code should have come from the retailer! You were right! Even though I asked when I purchased the device, I didn't get a code. Evidently they email the code separately within a few hours of purchase which I didn't get. (glitch in system!) So they are now going to send me a code so I can get the 30 days of free Fubo!! Yea, I am glad this problem is taken care of. Thanks to all who tried to help and gave me advice!

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