fresh batteries .. check..
direct line of sight to the Express device ... check
Tried holding the home & back buttons for 30 seconds ... nope
Made the horrible mistake of using the RESET button.. now the Express no longer knows the WIFI password. Can no longer use the Moblie App.
Unit is BRICKED on the setup Screen.
VERY DISAPPOINTED
I don't think the unit is bricked; your remote appears to be the problem. Is it a voice remote with a microphone button and TV controls? If so, try pairing it again.
How to set up your Roku® voice remote | Official Roku Support
We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.
Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality.
In the meantime, for additional assistance, visit our Support Site.
We're sorry for this disruption — we’re excited to share what’s next!