TVs & players

[marfil]

My streaming stick 4K remote for a TV that we use every day started acting peculiar today. When I hit the volume button, the TV would turn off instead of adjusting the volume.  Then later in the day, the remote stopped working altogether.  I tried installing several sets of new batteries but the remote would not respond.  I saw a small amount of dried white battery leakage on the negative pole of one battery.  Can the remote be repaired  Thank you.

[RokuJharra-Q]

Hello, @marfil,

Greetings from the Roku Community!

Thank you for bringing this to our attention. We would like to learn more about this issue. Please be advised that we will be sending you a private message to provide further assistance on this matter.

We will be awaiting your reply and will closely investigate this issue.

Thanks,
Jharra

[makaiguy]

@marfilh

Over the years I've had several remotes for several devices where the batteries have leaked like that.

I've always been able to put them back into service by scraping the contact points with the battery (spring at - end, solid contact at + end) with a screwdriver, nail file, etc., so that they again make good contact with the battery ends.

If you're unable to rejuvinate the remote, you can get a replacement remote from Roku, or many retailers.  For a Streaming Stick, you'll need any of the Roku Voice Remote models.  Infrared universal remotes cannot work with Streaming Stick models.