TVs & players

[JRO12]

This is a new Roku TV. WiFi shows excellent. If I turn it off and on a minute later, it stays connected. If it's off for about an hour or more, it disconnects. This happens each time. I am able to go to settings and reconnect. Model 50R4A5R. SN X01200KPKWVT. 

[RokuReynan-L · Accepted solution]

Hi, @JRO12.

Greetings from the Roku Community!

We understand that you're having an issue with your Roku TV not connecting to your internet after turning it off. No worries, we're here to provide a resolution you can try.

You may try turning on the fast start. Here are the steps:

1. Press the Home button on your Roku remote
2. Go to Settings
3. Select System
4. Go to Power
5. Select Fast Start (Put a checkmark on Fast Start)

Furthermore, you may also visit this support article on how to improve the Wi-Fi or wireless internet connection to your Roku streaming device

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan

[JRO12]

A full factory reset resolved this issue and an issue mirroring from a laptop.  Given this was a new TV, didn't do the reset until after the post.