TVs & players

[Amelia70]

It’s a defect in the remote or some other problem that roku is not owning up to. I’ve posted temporary solutions which include taking out batteries after each use. It’s been working until I decide what to do. It’s a shame since it’s otherwise a great product.

[Amelia70]

I don’t want to post my serial number on a public platform— is there a way to contact you privately.

[SCM38]

My remote batteries for my Roku UltraLT keep draining. I've had to replace them 4 times in 2 weeks. 

[RokuKariza-D]

Hello @SCM38

Thanks for the post.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. I'll be able to further assist you from there.

All the best,
Kariza

[SCM38]

Thank you. My detail number is YJ0017608257

[RokuMary-F · Accepted solution]

Hi @SCM38,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being!
 

Best regards,

Mary

[SCM38]

Thank you!

[Kobeng]

My ultra remote has been going through batteries every 2 or 3 days. I just finished up a packet of 24 batteries in about 2 weeks! Is there a fix for this? I don’t use the audio jack ad I saw some comments related to that. I can’t keep this pace of battery replacement. 

[dixie_triscuit]

I'm having the same issue with my Roku remote and it's becoming more frequent. How can I fix it?

[TAitchis]

my remote has suddenly started draining batteries every few days.   Have had this stream stick for a couple years and worked fine.  

Serial# YF00AC690715