TVs & players

[Kramp]

@RokuMary-F 

I am having the same issue with our remote (for #Roku Streaming Stick + (3810, 3811 series) draining batteries within a few days.  What is causing this?  My older remotes do not have this issue.  Please help us fix this issue.

[NC1]

Mine is still draining batteries every few days.  I contacted customer support a few weeks ago with model and serial number for a replacement but have yet to receive it.  The price of batteries is really starting to ad up.

[Confused22]

How did you contact customer service for this? I tried and it kept sending me too this community board.

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@NC1 wrote:

Mine is still draining batteries every few days.  I contacted customer support a few weeks ago with model and serial number for a replacement but have yet to receive it.  The price of batteries is really starting to ad up.

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 How did you get ahold of customer service regarding this issue. I tried multiple times and it never went through.

[NC1]

I responded to one of the mods up top asking for credentials, serial #, etc..

[DeeZee74]

I have dm'd Danny the moderator multiple times and the issue has not been resolved. What I'm about to do is find a legitimate contact for Roku customer service without going through this forum. If one of you finds it first please let us know!

[NC1]

I messaged him then he referenced me to another person and they assured a replacement remote would be sent out to solve the issue but I never received it. 

If you here anything, please post results. Thanks. 

[TomBagley]

Powering it through a wall outlet does not fix the issue. Please replace my defective remote.

[PartridgeFamily]

Here's the advice I got from a Roku engineer recently. It seems to have worked. Battery level dropped only 1% 12 hours after implementing it:

Please perform a system restart from your Roku device. This will update your remote to the latest version. This can be done by navigating to Settings > System > System Restart

After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About.

Additionally, if you had moved your Roku device power source to a wall outlet to help address this problem, you may now reconnect the USB cable to your TV's USB port if preferred.

[yawitz]

Success seems to vary from user to user. For me, I performed the update, but left the stick plugged in via the wall charger, and still saw a drop of 10% battery level overnight (while the stick was unused). So something is still not working for me, and apparently some others.

[TheNewEnglander]

Does this mean they have a fix in new firmware?