TVs & players

[Lisa01]

My Roku Express goes through batteries in a week. What causes this?

[mirage]

I'm having the same issue, only mine seems to go through batteries in a day or less.  It has instantly killed some batteries.  

[RokuDanny-R · Accepted solution]

@Lisa01 @mirage 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[mdwg]

I am having similar rapid battery drain issues with my remote. 

[red1]

i have the same problem, batteries go dead in a couple days, has roku helped anyone with this problem, i have emailed them but got no reply yet

[mirage]

They replied to me and said they don't make a replacement remote, no explanation of why it is doing it, told me to buy a new one and gave me a code for a discount on a new Roku.

[Tivoburkee]

You must not have an express, right, you have purple 3500 stick? Which is correct there is no replacement remote available for it. Where the Express as in the title does. 

[atc98092]

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@red1 wrote:

i have the same problem, batteries go dead in a couple days, has roku helped anyone with this problem, i have emailed them but got no reply yet

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If you have an Express, then the remote is a simple IR remote. It does not use any power unless a button is pressed. I would check to see if one of the buttons might be stuck. If you can't detect any such issue, send a private message to @RokuDanny-R with your account information. Do NOT post your email address here. Roku appears to be willing to replace remotes that are acting up, and Danny can assist with that. 

[NJRinglord]

I have a Roku Express Plus and I am having issues with battery drain. The batteries that came with the remote lasted me from 12/31/2019 to roughly 10/25/2020. Since I replaced that original set I have gotten barely a week for each new set. I am now on my third set since then and all have been Duracel just like the original ones.

[atc98092]

The remote on the Express is IR (infrared), and doesn't use any power unless a button is pressed. Check your buttons to see if one might be stuck. You can also look at the front of the remote through a digital camera (such as on a smart phone), and if you see a blinking light even when there's no button pressed then one is definitely stuck.