TVs & players

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
sray2022
Newbie

Warning Messages on Roku Channel

After watching several shows of Columbo or First 48 Hours on the Roku Channel, I receive a warning message that I am not allowed to watch this channel and that I cannot continue. It closes the show I'm watching and kicks me out This has happened twice. I know these shows can also be watched on the A&E channel, but I am watching through the Roku Channel on my Roku TV.  This is a free channel.  Why am I receiving this warning

0 Kudos
1 REPLY 1
RokuDanny-R
Retired Moderator

Re: Warning Messages on Roku Channel

@sray2022

Thanks for the post.

We would be more than happy to investigate the issue for you. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 
-image of the issue you are experiencing


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!