TVs & players

[Frankjen]

My voice remote works about 20% of the time. I have tried all troubleshooting steps: new batteries, unplug device after taking out batteries and then repairing. Nothing works. Other suggestions? Get a new one?

[RokuArjiemar · Accepted solution]

Hello! @Frankjen,

We appreciate you sharing this with the Roku Community!

Thanks for bringing this issue of your Roku Voice remote to our attention. We understand how difficult that would be and are happy to help. 

Follow these troubleshooting steps to fix issues with your Roku voice remote.

1. Reboot your voice remote
2. Reboot your streaming device
3. Replace or recharge the batteries in your voice remote
4. Re-pair your voice remote to your streaming device

You can use the Roku mobile app to control your streaming device while troubleshooting your voice remote.

Detailed instructions on how to perform each step please check it here: How to fix your Roku voice remote that is not working

Thanks,
Arjiemar