TVs & players

[Mikef365]

Like So many people here, my voice remote has suddenly stopped working. it's barely 2 yrs old. Worked fine mostly (except for losing ability to control volume, mute). so annoying. i paid $60 for the ROKU Premier + streaming stick 4K HD HDR Headphone edition (model #3811x). I hope there's a warranty still but probably not - planned obselence - companies dont seem to make products that last anymore.

[RokuERey]

Hi @Mikef365,

Thanks for reaching out. We'd like to see options for you. Could you share the device serial number where the remote is paired? We'll be able to assist you further.

Keep us posted.

Thanks,

Rey

[makaiguy]

@Mikef365-

Assuming you have good fresh batteries in the remote, it may have just lost its pairing to your TV.  I've not experienced this but its been known to happen sometimes when the Roku receives an update to its operating system.

Video from Roku re how to pair point-anywhere remote:
https://www.youtube.com/watch?v=EK3T6eXqPU8