TVs & players

[Denny32]

Issue: Voice Remote Pro 2nd Edition microphone does not work. I have gone thru the restart remote process a number of times.

Tracker ID: 93-420-193

Roku Ultra

Model 4670X

SN YJ0095748893

Device ID KW9049748893

Software 13.1.4 Build 1512-46

Voice Remote Pro, 2nd Ed.

Firmware: rtn.4268

Model: RC880

Purchased: Amazon. 4/30/24

[RokuJharra-Q]

Hi @Denny32,

Welcome to the Roku Community!

We truly appreciate your efforts in sharing the details and bringing this matter to our attention. To assist you further, we will be reaching out to you via private message shortly. Thank you for your patience.

Best regards,
Jharra

[Denny32]

https://photos.app.goo.gl/SwmaHD9a118AkAbcA  

[RokuJharra-Q]

Thank you for your valuable information, @Denny32.

We have sent you a private message regarding this matter. Please rest assured that we are working to resolve it promptly. We appreciate your cooperation.

Thanks,
Jharra