TVs & players

[Schneiderauthur]

After 6 months of operation, a number af wide vertical bars appeared wiping out any screen video. I tried the soft reset : 5 home page one up button, two rewind and two fast forward. No help! 

[RokuRiamie-D]

Hi @Schneiderauthur,

Welcome to the Roku Community!

Thank you for sharing with us about your Roku issue, which has wide vertical bars appearing on the screen. We are more than happy to help you with this.

To assist you further, we would like to know the following details:

• What Roku device/TV are you using? Is this happening on a specific channel, or does it appear even when you are on the Home screen?
• Did something happen to your TV that might be the cause of the issue?
• What is the software version of your Roku device/TV? Did you receive a software update on this Roku device/TV before experiencing this issue?
• Can you share a photo of your TV screen showing the wide vertical bars?

We look forward to hearing from you and looking closely into this issue.

Thanks,
Riamie