TVs & players

[FwoGiZ]

Hello, I have the same issue. Here's my info. Thanks

Hisense 65R6+
C255X - Roku TV

Serial: X00100UP13CK
Device ID: S05WF14P13CK

Software: 13.1.4 build 1510-94

Issue ID: CK-397-517

[RokuRiamie-D]

Hi @FwoGiZ,

Welcome to the Roku Community!

We understand that you are having trouble with your Hisense Roku TV casting with your PC. No worries, we would be more than willing to assist you with this.

To look closely into the issue, we would like to know the following:

• Your PC's Window type. (Windows 11 or 10, etc.)
• What is the brand of your PC?
• What is/are the error code or message that you are getting when trying casting?

In the meantime, we suggest you try the following troubleshooting steps:

1. Restart your Hisense Roku TV: Press Home on your Roku remote > Scroll and select Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step. > Select System restart
2. Restart you PC
3. Check the connection, and both ends are connected to the same network. How to check the connection to your home network and the internet

For more details. you can visit our Roku Support article: How to screen mirror from your phone, tablet, or computer to your Roku streaming device

We recommend you try the following, and please keep us posted.

Regards,
Riamie

[FwoGiZ]

CK-399-890

[RokuRiamie-D]

Hi @FwoGiZ,

Thanks for the response!

We highly suggest you try the troubleshooting steps we have provided above and the details mentioned, which we need to further investigate the issue.

Thank you for your understanding. Please keep us posted.

Regards,
Riamie

[FwoGiZ]

I am running Windows 10 Pro. 
AMD Ryzen 5 5600X 6-Core Processor  3.70 GHz with 16gb RAM and GTX1080
The issue is that the TV isn't appearing when I press win+K. I see my monitor but not the TV. I enabled mirroring on my TV.
I rebooted my computer, restarted the TV. Both my computer and TV are on the same wifi. 
When I press Win+K, i see my computer monitor, but not the TV.
Let me know if you need anything else.
CK-399-890
Thanks in advance @RokuRiamie-D 

[FwoGiZ]

Hello,
Did I provide everything you need? If so let me know but I believe I did. It still isn't working.
Thanks for your time!