TVs & players

[mdsrvs]

We have two Roku 4K streaming sticks with a wireless connection to the same network. The first one installed works fine, but the second new one won't run any channels and shows this message:

Can't run channel
'channel name' could not be run because it could not be reinstalled from the network. Please check your network connection and try again.

I tried:

- Power-cycling the problem Roku device

- Restarting the Roku: Settings > System > Power > System Restart.

- Restarting the router

The Roku is connected to the network (AT&T), but I still get the same message and cannot get any channels.

Please advise. Thank you. Melissa

[MDLairdJr]

Did you ever find a resolution to this issue?  We are seeing the same thing. 

[RokuReynan-L · Accepted solution]

Hi, @MDLairdJr.

Welcome to the Roku Community!

Thanks for letting us know that you're also having an issue adding a channel to your streaming player. We're here to provide some steps you can try.

Could you please try resetting your network?

Here's how:

1. Press the Home button on your Roku remote
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

Furthermore, you may visit this support article on how to fix internet errors and issues on your Roku streaming device

If the issue persists, please let us know. We're here to help you further.

Thanks,
Reynan

[javic120]

Hi I’m having the same issue and I tried everything you did as well as resetting the network connection. 
I have a 9102R - Roku Streambar

[RokuRhea-V]

Hey @@javic12,  

Welcome aboard!  

I appreciate you letting us know about your network issue. To get this sorted, please share this information:  

• Have there been any recent changes to your network or provider?  
• What error message or code do you see when trying to connect?  
• How far is your device from your network router?  
• When did this issue happen?  

In the meantime, you can check how to connect to a mobile hotspot and see if it works.  
Please keep us updated on your findings.

Thanks,

The Roku Community Team

[javic120]

This problem started around a month ago. We just changed providers today and even with the new WiFi I am having the same issue. The router is in the living room roughly 15 ft away from my streambar. 
When I try to open Netflix it says “could not be run because it could not be reinstalled from the network. Please check your network connection and try again.” I go to setting to check my connection and it tells me I have a good connection. 
When I try to open any other app the screen goes black and then returns to the Home Screen. Netflix and Spotify are the only apps that give me an error screen. 
I have tried doing a network connection reset, system restart and a factory reset. I have also tried connecting to a hotspot and it still doesn’t work. I have tried unplugging the streambar for a few days and the issue continues. 

[Charlesnida]

I tried ALL of your recommended steps and NOTHING worked, except Live TV; none of my channels. I recently changed my internet to COX. Everything was working for a while then started getting “unable to reinstall from network” error message. I did a FACTORY RESET. Home>Settings>system>Advanced system settings>Factory reset>Factory reset everything. Make sure you have the ROKU Remote app installed on your phone because your regular TV remote may quit working. Followed the factory reset instructions, and had to pair my remote again (Settings>Remotes & devices>Remotes). NOW EVERYTHING IS WORKING!!!

[renojim]

@Charlesnida, just so you and anyone else that reads this thread knows, you cannot use the app on a phone as a remote once you factory reset a Roku device if the device doesn't have a wired Ethernet connection to get it connected to a network.  You must have a physical remote if your only option is a Wi-Fi connection.

[RokuRhea-V]

Hey @javic120,

Thanks for sharing the details here.

Let's deal with this issue! I want to gather more details to review and investigate. Can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Modem/router model and ISP.

Please keep us posted.

Roku Community Team