TVs & players

[Vickielayn]

None of the devices in my home can mirror to the TV, any longer. They are all on the same network. The TV has been factory reset. I was able to connect once in 4 months, after connecting the Roku app via Bluetooth (to establish a connection)...but, it only worked once.

[Bruce9]

I have the same problem since the last software update. Suggested fixes do not work. Worked fine last month. ???

[RokuArjiemar]

Hello! @Bruce9, @Vickielayn,

Thank you for posting in the Roku Community!

We appreciate your contacting us regarding an issue with screen mirroring using your Android phone and iPad and attempting to troubleshoot to resolve the issue. We are happy to help.

• Did the issue occur before or after receiving the latest software update? When exactly did the problem start?
• Can you please provide a list of troubleshooting steps you have already attempted?

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar

[Bruce9]

Roku Device 3829EU  4K

Serial X01700MA0X76

Device ID S092419A0Z76

Software 13.1.4 Build 1510-CU

Tracker ID  76-311-695

Using iphone x  IOS 16.7.8

But does not connect with vaious other phones either.

[Bruce9]

The software was updated on 30/09/24 at 18.56 and mirroring has not worked since then.

[RokuArjiemar]

@Bruce9,

Thank you for the information,

We have forwarded your information to the appropriate Roku team for further investigation. Once we have more information, we will update this Community thread. Thank you for your patience and understanding.

Regards,
Arjiemar