TVs & players

[nlc87]

12.3.1 version 

[nlc87]

I answered all your questions and gave you all the information that you asked for several days agohaven’t heard back from you; have you found a solution to why the Roku app is not allowing me to open my account and several other features?

[RokuEmmanuel-D]

Hey, @nlc87.

Sorry for not getting back to you sooner! We'd like to know if you're still experiencing the issue. If so, could you please get back to us and let us know the latest version of the Roku Mobile App?

We'll wait for your response!

Roku Community Team

[nlc87]

Yes, nothing has changed; the app is still not working except for; the 'search' and the 'devices and remote'.

So it is not working in the home screen it says "something went wrong loading this page" or the account screen, it has the word 'loading'...visible and is a constant circle moving in both those tabs.

The app is updated as I told you before. I must have the latest version because I have deleted the app and reinstalled it a couple times now right?

In the Acknowledgments it says Apache License Version 2.0

[RokuEmmanuel-D]

Thanks for the update, @nlc87!

We'll inform the team about this, so they will be able to get this checked out further. Please stay tuned for updates.

We'll keep you posted!

Roku Community Team

[nlc87]

now it says Version 12.4.1 after the latest iphone update.

[nlc87]

And it is THE ROKU APP (official)

[RokuJharra-Q]

@nlc87 

Thank you for keeping us in the loop. Could you please try uninstalling and reinstalling the Roku app to see if the issue still persists?

Looking forward to your update.

Thanks,
Roku Community Team

[nlc87]

If you read the thread you will see that I have done that. After all this time it seems apparent you do not have an answer or a solution as to why the app isn't working properly.