TVs & players

[Gloweire]

I bought 4 Philips Roku TV's for my salon to run slideshows advertising our business.  I am using USB keys in each tv.  One of the TV's keeps freezing.  I tried factory reset, still now working.  Any advice?  Do I need to return the TV?

[RokuJechealR]

Hi @Gloweire,

Welcome to the Roku Community!

Thanks for letting us know about the trouble you've encountered using USB with your Philip Roku TV, which keeps freezing, and for the steps you took to resolve the issue.

We want to learn about your issue, but we need more details. Please refer to these questions to better identify your issue.

• When did you notice the issue started?
• What is the OS version of your Roku TV?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Are you encountering any error codes or messages?
• Have you tried connecting the USB to your other Roku TV to see if you are still experiencing the same issue?

Providing additional details will greatly assist us in providing you with a thorough and effective solution.

All the best,
Chel