TVs & players

[Rob54]

I have an iPhone on Att. I have used the hot spot with my and others iPad and windows computer as well as other iPhones. 

I am unable to complete initial Ruko TV set up. During setup I see my hot spot and when selected Roko TV states excellent or good signal. When I try to connect I get ‘unable to connect to wireless network’ and Errot 014.30. 

[RokuReynan-L]

Greetings, @Rob54.

We thank you for letting us know about this. We'd like to gather some info to forward to our team for further review.

Could you please provide us with the information below?

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll wait for your response.

Thanks,
Roku Community Team