TVs & players

[Bethmaddle]

I have a 65’ TCL Roku we bought just a year ago. Has been working fine everyday up until yesterday. Tv powers on, you can see that the screen comes on but stays dark, sounds work, controls work, the light under the TCL label is working. We’ve unplugged it for an hour or more, turned it off and on, tried pressing the home button or a streaming service button. Everything works but the screen but you can tell it’s on. Any of ideas on how to reset this or resolve it without being able to see the screen? We just got into a new house and mounted it less than 3 months ago and it’s barely a year old, would really hate to have to spend the money on another one and have to mount it again. If we do have to, it will not be the same tv. Please help! 

[Texas_T]

I’m having the same issue. Did you ever fix your problem? If so, will you please relay how.

[RokuArjiemar · Accepted solution]

@Texas_T,

Thank you for posting in the Roku Community!

We appreciate you contacting us about the black screen issue on your Roku TV. We're happy to help.

Here are some troubleshooting steps to try:

1. Check the Basics:

   • Power Supply:  Ensure that the TV is securely plugged in and that the power outlet is functioning properly.
   • Cable Connections: Verify that all cables (power, HDMI, etc.) are firmly connected to both the TV and your source device (e.g., cable box, game console).
   • Input Source: Make sure your TV is set to the correct input source (e.g., HDMI 1, HDMI 2, AV).

2. Wake Up Mode:

   • Some TVs have a "wake-up" mode. To wake the TV up, press any button on the remote or the TV itself.

3. HDMI-CEC:

   • Ensure HDMI-CEC is enabled on your TV. This feature allows devices connected to the TV to control each other. Check your TV's settings for the HDMI-CEC option and enable it.

4. Restart Your TV:

   • Turn off your TV, wait a few moments, then turn it back on.
   • Or, unplug the TV from the power source, wait 10-15 seconds, then plug it back in.

5. Factory Reset:

   • As a last resort, you can try performing a factory reset. Please note that this will erase all settings and data on your TV. Refer to your TV's user manual for specific instructions on how to perform a factory reset.

For more detailed information, please check here: How to restart or factory reset your Roku streaming device.

Let us know if you have any other questions.

Thanks,
Arjiemar

[Texas_T]

Thank you so much. None of those things helped, unfortunately. This is my Roku TCL TV not my Roku device. My Roku device works perfectly unfortunately I never registered my TV through the Roku app.