TVs & players

[ShogunOfHarlem]

Just got the voice remote pro and try to use it on a livingroom and a bedroom tv. If I turn on the bedroom tv it turns the living room tv too. I can not navigate on the bedroom tv. I go out and turn the LR tv off come back to use bedroom and the remote stops working and the wifi in the entire house shuts off. I unplug the bedroom tv and try to use the livingroom tv but have to reset the router. When it comes on the wifi is spotty at best and the picture quality is awful. This started the moment I began using the voice pro. What is going on and why is it doing this? 

[renojim]

@ShogunOfHarlem, are these both Roku TVs?  Some of what you're experiencing I can't explain, but the remote can only be paired to one Roku device - you can't move it back and forth and expect it to work.  If they're not Roku TVs, the remote can only be configured to control one brand of TV, so if they're different brands the TV controls probably won't work on both.

Give us more information about your setup and we can provide more guidance.

[Clawdaughter]

@RokuDanny-R if I could figure out how to pm you I would. I have this same issue on two boxes. Have tried available solutions, and am still having issues with getting them to connect to wifi. 

[sircals]

Yeah, I had that same problem.  I called them the very next day, explained the problem and told them I

wanted to return the item, [ Roku Ultra ].  Guy said he would email me a return postage paid label.  I never 

got the label, I called again, some other guy said I would have to pay for the postage.  I mailed it back, cost me $17.05.  I emailed Roku to ask for them to pay me for this, I got the run around.

I have emailed and texted copies of the receipt, that they asked for.  I keep getting some email asking me what the problem is.  It has been a month now, and nothing.  Everyone I talk to, from now on, will know how I was treated by Roku.  There are other alternatives to Roku, quite a few actually.

[ss06470]

When My Oticon TV device is connected to my Sony Soundbar through two optical connectors my Roku reception takes a dive. I get all kind of messages, "try later" (on a streaming movie) reception stops and the rebooting circle comes on and on, the movie moves on for a minute or two and then the same rebooting circle reappears, "not connected to the Internet" when my reception gets an excellent when tested by the Roku. I have unplugged and replugged the Roku, done the same with my modem many times. Nothing works. The problem began when the Oticon device was connected. Before that Roku reception was excellent. It also returned to being excellent when I disconnected the Oticon. Oticon technical support had no answers and your technical support person wasted a lot of my time supplying serial number on the Roku and the rest of it before telling me that he would get back to me yesterday. He didn't. Do you have any idea whether the bluetooth signal of the Oticon TV device should interfere with the Roku signal?

[renojim]

@ss06470, Bluetooth and 2.4GHz Wi-Fi use the same frequency band, so they can interfere with each other (although they're supposed to handle it).  If your Roku device and your router support 5GHz Wi-Fi, try changing to a 5GHz connection.

If this is all Greek to you, post the model number of your Roku device that's displayed under Settings->System->About and the manufacturer and model of your router (probably written on the back) and someone can look them up.

You can also go into your router's settings and try a different Wi-Fi channel to see if it helps.  Again, with the manufacturer and model of your router someone will be able to help you with the setting.

Getting the two devices as far apart as possible may also help.

[ss06470]

Thanks. I'll sell the Oticon if I can

[diminick5]

Sir,

I moved my modem and router to a different location because my wife didn't like having it in her office.  Since then, I have not been able to reconnect any of my 3 Roku devices.  The internet and Wi-Fi still work great for every other kind of system in the house (computer, cell phone, etc.).  My problem is only with Roku.  I have done everything possible that you have listed...to no avail.  I have restarted my roku, the modem, the router and input the correct passwrod at least 20 times.  I even moved the modem and router back to their original location.  Still, no access via my Roku devices.  Since I reset the Roku, I cannpt even get back to the original homepage so I cannot even go to Settings>System>About.

diminick5@yahoo.com

[atc98092]

@diminick5 First, edit your post and remove your email address. It's very dangerous to enter that on a public forum. Click the 3 vertical dots next to your post and select Edit.

Now, what model Roku devices do you have? Is your wireless appearing as a selection under the Roku Network setting? If it's not shown, then your router has likely changed to use a channel that your Roku doesn't support. For 2.4 GHz, the channel number must be 11 or lower. For 5 GHz (which not all Roku devices support) the channel must be 48 or lower, or 149 or higher. There are some exceptions, which is why we need to know what model Roku devices you have.