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baileymingoia
Newbie
‎10-25-2023 08:56 AM

The Volume Up not working. Device is 3 months old. How can I trust buying a new remote?

My system is 3 months old. The Volume UP button does not work reliably. It is clearly a physical issue, not a digital one as it will work capriciously if I press the button in a certain spot in a certain way. All the other buttons function as designed. If I buy a new remote for roughly 50% the cost of the entire system, how can I trust that the new remote will function reliably? Is there anything I can do to correct this except be required to spend more money on something that was already faulty?

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1 REPLY 1
RokuJanadeeK
Retired Moderator
‎10-25-2023 02:34 PM

Re: The Volume Up not working. Device is 3 months old. How can I trust buying a new remote?

Hi @baileymingoia,

We apologize for this experience. This is not what we aim for.

Please send us a PM here so we can assist you with the remote issue. We may need personal data to do so.

Your response is highly appreciated.

Thanks,
Janadee

Nadee K.
Roku Community Moderator
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