TVs & players

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ktbehl31
Newbie

TV stuck in guest mode, factory reset doesnt work

My 32in Roku Onn Tv has been stuck on the select checkout screen whenever i turn off/on, unplug, or reset my tv. When i try to select a date it denies it, and when i put in my exit pin # my Tv shuts off and reappears on the “select checkout date” screen.  When i try to factory reset, i successfully connect to wifi but my needed update always fails. I checked everything and im up to date with my version so ive been completely stuck 🤷🤷

Tags (1)
0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: TV stuck in guest mode, factory reset doesnt work

Try restarting all of your network equipment (gateway/modem/router) even if everything else is working and then restart the TV again.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!