TVs & players

[Gcruz210]

I keep having to do a system reset on my tv when my app will not connect. Why is this? Is there a fix for this? I have already deleted my app and reinstalled and still have the same issue. I tried connecting manually and get the message the IP address is not found. 

[RokuEmmanuel-D · Accepted solution]

It's great to have you here, @Gcruz210!

We see that you're having trouble connecting your Roku TV to your Roku Mobile app, and we're here to figure this out!

Here are some quick fixes we can throw your way to help sort out this issue:

• Try resetting the network connection on your TV. It’ll give the network a fresh start, and then you can reconnect your app to see if that solves the issue.
• Just make sure your Roku TV and the phone with the Roku Mobile App are on the same Wi-Fi network. 

For more tips, visit this link! We hope you'll be back up and running soon.

Thanks,
Roku Community Team

[El_Golfo]

Didn’t work for me.  Roku app still won’t connect with my Roku on the same network.  Both devices are on the same network.

[RokuJharra-Q]

@El_Golfo 

We see you’re having trouble connecting your Roku TV to the Roku mobile app, and we're here to help!

Could you please send us a screenshot of the Roku app? Have you tried uninstalling and reinstalling it? For more information and detailed instructions, please refer to this support article: How to connect your phone to a Roku streaming device with the Roku mobile app.

Looking forward to your reply.

Roku Community Team

[jontalk]

@Gcruz210I'd recommend you hunt for a connectivity app in the App Store similar or identical to WiFi Analyzer for Android. Once installed, open and view how many others use the same channel/band.  If you have the login credentials for the router, disable the default 'auto' feature for channel selection and choose a channel/band with less congestion. I can't guarantee this will solve it, but these type of connectivity issues are often due to congestion.

[El_Golfo]

Deleting the app and reinstalling solved the problem.  Thank you.

[El_Golfo]

So, this solution worked once.  The next time I turned on the TV with the Roku remote I was back at square one.  This time I tried deleting the app and reinstalling again.  This time it didn’t work.  Still won’t connect even when I manually input the Roku’s IP address, which I changed to static to ensure it didn’t change.

[El_Golfo]

Screenshot

[El_Golfo]

Did not make a difference 😕