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henry_teckam
Newbie
‎07-24-2024 12:32 PM

TCL R635 PS5 1440p VRR pink lines

Just want to let everyone know this issue is BACK as of the 13 software update. i have been battling the pink lines for almost a month now as of july 2024

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1 REPLY 1
RokuJanadeeK
Retired Moderator
‎07-24-2024 02:22 PM

Re: TCL R635 PS5 1440p VRR pink lines

Hi @henry_teckam,

Thank you for keeping us informed. We understand that you're having issues with your Roku TV. To further assess the issue you're having, could you provide us with precise details?
 
  1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  2. When did the issue start?
  3. What troubleshooting steps have you tried so far?
  4. Could you send us a photo of the said issue?

With more details, we'll be able to provide you with an accurate resolution.

Sincerely,
Janadee

Nadee K.
Roku Community Moderator
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