TVs & players

[Nursekrisa]

This started two ago.the screen just went black.  I canhest the programs and read the captions but there is no sound. I’d think it was my TV except the Roku menu comes on as normal - i’ve tried Roku channels and different streaming services but they are all are black screens. If I want to watch something it has to be the Roku screensaver!

[RokuTakashi]

Hi, @Nursekrisa 

Thanks for reaching out.

I understand the issue you've encountered with your Roku TV, which appears to show a black screen when streaming on apps, and I'm here to help.

Let's try the steps below:

System restart

To perform a system restart on a Roku device, navigate to Settings > System > Power > System Restart

For more troubleshooting guides, visit this support article on How to solve issues when streaming.

Hope this helps.

Thanks,

Roku Community Team