TVs & players

[Big-boo]

Hi,

I get a3810x

Sn: 263147618019

The usb cable is defective, so no wifi or remote work. No mobile app work since no wifi..

If i hold the cable in a specific position it work, if i connect standard usb it power up but no wifi, since its in the cable.

No answer from support email,  chat or phone option for support is disabled.

I search the web to but a replacement cable, cant find it

(google find it, but if i click link page not exist anymore)

So how i get warranty, rma or where buy a new cable.

[AvsGunnar]

@Big-boo 

The wireless receiver for the 3810/3811 is located under the Accessories from the Roku website.

This is the link to the wireless receiver (WR001) that you need for the 3810.

https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver

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If your device is under warranty (under 1 year), here is the link for step-by-step instructions on warranty replacement for Roku devices. 

https://support.roku.com/article/208757058

[HDMIGuy]

@Big-boo If your device is no longer under warranty and the replacement cable is $20, I would strongly consider a Roku Streaming Stick 4k which is on sale for $25 at multiple retailers.  I have both a 3810x and a Streaming Stick 4k, the newer 4K device is faster.

[Big-boo]

Thank you for your answer but i already tryed this link. 

Since im from canada the link doesn't work, it tell me wrong pages, doesnt exist..

I buyed it on march 2th 2022

So should be on warranty.

If i click your link, i get to a support page, i get no link to ask dor warranty. The canadian version suck.

I will try to set my browser to appear as usa to see if i can get more options.

I get roku streaming +

The streaming 4k is better?

With same cable?

I dont want a roku with this cable, i prefer one with wifi in the roku, not in the cable so if the cable break u can replace it.

I get a roku Express in other room and its enough, im not on 4k anyway. I might buy another express

[Big-boo]

Edit: i found how add remote

Oh and by the way, is it possible to use the remote of my Streaming + with my roku express?

It have a power and volume for tv on it. 

[HDMIGuy]

@Big-boo Roku streaming stick plus remote can be paired with  Roku Express