TVs & players

[ducetcro]

Is it normal for roku tv to slow down randomly? Netflix crashes.. TV's not responding from remote for a while then will work after a system restart. Connection is wired to the router. 1st roku tv and it's disappointing.. also noticed TV slows down when I connect it to a speaker via AUX cable (not all the time). good thing this was a gift .

[RokuERey · Accepted solution]

Hi @ducetcro,

Thank you for contacting us here in the Roku Community and, welcome!

We appreciate you informing us about your experience with your Roku TV. We'd want to step in and see how we can help you get started.

If you haven't done it before, we recommend doing a factory reset on your Roku TV. Please see our help page for details on how to continue. How do I factory reset my Roku TV?

Let us know if that helps.

Thanks,
Rey

[Xploringbuddy]

here let me help since ever the mods for this company don’t want you to know. “Delete and replace the app” shut up and give us what we want. Cache clear buttons and proper resets. Okay so from the Home Screen.. push HOME 5 times.. UP 1 time.. REWIND 2 times.. FAST FORWARD 2 times. This performs a cache clearing reset of the TV… No Sadat is lost just the built up of unnecessary cache