TVs & players

[Luckyguy1836]

Screen is Black when watching

After Roku has an automatic update, my roku screen goes black when playing any content as soon as I select the program I want to watch I can hear the sound but no picture.  the Roku home screen is fine, the channel and or program selection is fine.  It turns black once I click on

Can you please assist

Frank

[RokuAustin]

@Luckyguy1836 Hey Frank! 

Sorry to hear you're running into this issue. Are you using a Roku TV or a separate Roku streaming device? Try restarting the device (or Roku TV) by unplugging it from power for a few seconds, then plugging it back in. If this is a separate Roku device, you may also want to try a different HDMI cable or HDMI port on the TV.

If that doesn’t resolve it, let us know, and we’ll help connect you with customer support directly.

Thanks so much!
—Austin

[nolagunnesch]

Do you have a separate sound system?  Make sure it is set to HDMI2.  Also make sure the TV is turned on.  If you have a separate sound system you can be fooled into thinking you have no picture if the TV didn't turn on ... just try it...