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Aendil
Reel Rookie
‎11-15-2023 06:38 PM

Same a $30 on Roku Ultra on Roku store

So yesterday, I say on the tv a Roku add for $30 off of Roku Ultra. I chose the option to send it by an email.

I received the email. 

When I opened it to buy, it was not active and charged me a regular price of $99.

When announcing promotion, shouldn't you first make sure you have the stock? 

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3 REPLIES 3
makaiguy
Community Streaming Expert
‎11-15-2023 07:05 PM

Re: Same a $30 on Roku Ultra on Roku store

@Aendil-

Personally I'd be complaining via the Account-Billing Support page at https://support.roku.com/contactus/. Choose the option for "Account, payments & subscriptions".

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Aendil
Reel Rookie
‎11-16-2023 06:22 AM

Re: Same a $30 on Roku Ultra on Roku store

Thanks, but there is no Account-Billing Support there.

Only those:

  • Question about a charge
  • Question about a subscription
  • Change my email, password, PIN or payment method
  • A different account issue

I'd personally say, don't worry about it. 

 
 
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RokuERey
Retired Moderator
‎11-16-2023 08:43 AM

Re: Same a $30 on Roku Ultra on Roku store

Hi @Aendil,

Thanks for the post, and for letting us know about this.

We'd like to take a closer look into it. Could you share with us the PM with the email received?

Keep us posted,

Thanks,

Rey

ERey.
Roku Community Moderator
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