TVs & players

[Jbug92]

Roku was working fine up until yesterday. The internet connection started going in and out connected to the wifi but wifi working in other rooms and on othwr devices. I performed a connection test and after doing so it would no longer connect to the wifi. I connected the roku to my Hotspot (not ideal but figured it would get me through the night) it lasted a few hours and started doing the same thing, having a choppy connection. I performed a connection test and it would no longer connect to the hot spot or the wifi. I restarted roku device. I restarted router. I have restarted my hot spot. I have unplugged roku device for several minutes. I reset network connection and attempted to reenter passwords for both wifi and hit spot, neither would work still. I factory rest my roku device and it will still not connect via wifi nor Hotspot. Wifi and Hotspot are working properly on other devices. Please help. Model 3920RW - roku premiere. Software version 14.5.4 build 5944-91 issue ID 70-145-285

[AvsGunnar]

@Jbug92 

The 3920 is a bit older device and is also a 2.4ghz-only device. (will not see or connect to 5ghz band of a network).

My 3921 is still running fine, so presuming that the age of device and some internal hardware/antenna failure is not the culprit, you will need to verify that the 2.4ghz band of your network is still enabled/on and verify that it is configured to use a Wireless Mode/Protocol of b/g/n.  Then verify that it is only using a Wireless Channel between 1 and 11.  Try lowering the Bandwidth/Channel Width to 20mhz.  Finally, verify that under the Security settings (wifi password), you are using WPA2-Personal.

For the hotspot, also make sure that the 2.4ghz band is enabled or look for a setting similar to 'Maximize Compatibility" that will enable the 2.4ghz as well as the 5ghz bands for devices to connect to.

Are you getting a specific error message number in the message box?