TVs & players

[Danole]

Remote suddenly is completely non-functioning. While surfing YT TV, I got stuck on the menu screen, no response from the remote. I have replaced the batteries – no change. I have followed the "unplug power, replug power, remove and replace the batteries" option – no change. I have attempted to pair using the button on the back inside of the battery cover – no change. No lights, flashing or otherwise ever appear.

This is barely a 3 month old Stick and Remote. WiFi checked, and is functioning. What are my next steps, options? Has Roku completely left this up to me to solve? Should I ask for a replacement remote? How do I do that?

[RokuTakashi]

Hi, @Danole

Thanks for posting, and welcome to the Roku Community.

We're sorry to hear about the experience you had with the Roku remote, and we'd be more than glad to assist. Kindly send us a PM here in the Roku Community so we can attend to your concerns.

We hope to hear back from you.

All the best,
Kash

[Danole]

PM?

[RokuTakashi]

Thanks for getting back to us, @Danole

Please check your inbox since we've reached you from there to assist you. To check a "Private Message", kindly navigate to to the upper left part of your browser interface, and click or tap the "Mail" icon to check for private messages.

Hoping to have further discussions with you.

All the best,
Kash

[Danole]

In case you missed this original post:

My Roku remote suddenly is completely non-functioning. While surfing YT TV, I got stuck on the menu screen, no response from the remote. I have replaced the batteries – no change. I have followed the "unplug power, replug power, remove and replace the batteries" option – no change. I have attempted to pair using the button on the back inside of the battery cover – no change. No lights, flashing or otherwise ever appear.

This is barely a 3 month old Stick and Remote. WiFi checked, and is functioning. What are my next steps, options? Has Roku completely left this up to me to solve? Should I ask for a replacement remote? How do I do that?